Hedgerow & Moor Returns & Refund Policy

Last updated: October 2025
For any queries, please contact us at emma@hedgerowandmoor.co.uk.

1. Overview

We hope you love your Hedgerow & Moor products. However, if you’re not completely satisfied, you are entitled to request a return or exchange in accordance with UK consumer law.

This policy applies to purchases made directly from our official website: www.hedgerowandmoor.co.uk.

2. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods without giving any reason.

To exercise your right to cancel, you must notify us by email at emma@hedgerowandmoor.co.uk within 14 days of delivery, quoting your order number.

Once you have notified us, you then have a further 14 days to return the items.

3. Conditions for Returns

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.

  • For hygiene reasons, we cannot accept returns on opened or used skincare, body care, or cosmetic items unless they are faulty.

  • Proof of purchase (order confirmation or receipt) is required.

If products are returned in a condition that prevents resale, we may refuse the return or deduct a reasonable amount from your refund to cover any loss in value.

4. Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at emma@hedgerowandmoor.co.uk with photos and your order number.

We will replace the item or issue a full refund, including any standard delivery costs, once the issue is verified.

5. Returning Your Item

To return an item, please:

  1. Email emma@hedgerowandmoor.co.uk with your order number and reason for return.

  2. We will reply with the return address and any relevant instructions.

  3. Securely repackage your item(s) to avoid damage in transit.

  4. Obtain a proof of postage; we cannot be held responsible for lost parcels.

Unless the item is faulty, you are responsible for return postage costs.

6. Refunds

Once your return is received and inspected, we will notify you by email.
Approved refunds will be processed within 14 days to your original payment method.

Original delivery charges are non-refundable unless the item is faulty or incorrect.

7. Exchanges

If you wish to exchange an unused item for a different product, please email emma@hedgerowandmoor.co.uk.
Exchanges will be processed once the original product is returned in a saleable condition.

8. Gifts

If the item was received as a gift, we can issue a credit note to the gift recipient for the value of the returned product, provided it meets our return criteria.

9. Contact Us

If you have any questions about our returns policy, or wish to start a return, please contact:
📧 emma@hedgerowandmoor.co.uk
Hedgerow & Moor, Cornwall, United Kingdom

 

KEEPERS OF PLANT LORE

Inspired by the wild landscapes of Cornwall

Rooted in the wild beauty of Cornwall, Hedgerow & Moor is more than a natural
skincare brand — it is a modern apothecary of stories, plants, and rituals.

We create eco-luxury skincare and body care inspired by the ancient
relationship between people and plants, bringing the wisdom of nature back to
the centre of daily life.

Our philosophy is simple: wildly effective, beautifully simple, and grounded in the
belief that the plants which nourished our ancestors can still heal, comfort,
and restore us today.

As keepers of plant lore, we are gathering and sharing the knowledge of our native
herbs — the ones once found in cottage gardens, moorland edges, and kitchen
apothecaries.

“Every leaf tells a story — and we’re here to keep those stories alive.”

Our craft.

Each product begins with a story — a plant once treasured for its folklore or healing use.

We research, source, and blend with care, ensuring each ingredient serves a purpose: to nourish, protect, and restore.

Handmade in small batches in Cornwall, our process celebrates patience, balance, and respect for the natural world.

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Meet the makers

Hedgerow & Moor was founded by Emma Heywood and Morten Pedersen in 2021. Emma is an artist and illustrator based in Cornwall whose work is deeply inspired by nature, folklore, and traditional craft.

With a qualification in Cosmetic Science and a lifelong fascination with the wild plants of the British landscape, Emma brings an artist’s eye to every formulation — combining research, intuition, and storytelling to create products that feel both timeless and grounded. Her approach blends science with symbolism, connecting the everyday rituals of modern life to the ancient rhythms of the land.

In 2017 Emma and her partner Morten Pedersen, invented the revolutionary shampoo cube concept, which is now proudly sold under the Hedgerow & Moor brand.

Morten is from Denmark, with a background in engineering, safety compliance and operations management. He ensures that the manufacturing of the products is carried out safely and to the highest standard.

Hedgerow & Moor aims to preserve and share the knowledge of how plants were once used for healing, beauty, and wellbeing — and how they can once again take centre stage in our lives.